Richpanel 1.8.11

Richpanel is a customer service application tailored for direct-to-consumer (DTC) brands. It serves thousands of merchants, enabling them to deliver exceptional customer support across various channels.

The mobile application is specifically designed for support agents, allowing them to assist customers efficiently while on the move. Below are key features of the Richpanel mobile app:

• Centralized Conversations: Manage customer interactions from Facebook, Instagram, email, and live chat all in one interface.
• Efficient Responses: Utilize macros and templates to respond quickly with pre-filled answers customized to include specific details like customer and product names.
• Intuitive Gestures: Streamline the customer service process with simple gestures for replying, closing, archiving, or snoozing tickets.
• Customer Insights: Access comprehensive customer profiles, order histories, and tracking information alongside each ticket for informed support.
• Team Collaboration: Enhance resolution speed by assigning tickets and adding private notes for improved teamwork.

Brands such as Thinx, Pawz, Protein Works, and over 1500 other DTC companies leverage Richpanel's features like live chat, a multichannel inbox, and a robust self-service widget to enhance their customer service experience.

Richpanel is compatible with major e-commerce platforms including Shopify, Shopify Plus, Magento, Magento Enterprise, and WooCommerce. Additionally, it supports custom cart platforms through API connectors.

The platform seamlessly integrates into existing tech stacks, boasting native compatibility with more than 20 e-commerce solutions such as AfterShip, ReCharge, Attentive, Returnly, Yotpo, Loop Returns, Smile.io, Postscript, and StellaConnect.